Returns & Money Back Guarantee
How long do I have to return my item?
We want you to feel empowered in your shades to get out there and experience more. If you find that you are not 100% satisfied with your purchase, you can return it for a full refund minus any original shipping charges within 60 days of the purchase date. All returns must be in their original condition.
How do I make a return?
We’re all about having adventures, but making a return should not be one of them. So, we have simplified the process for you. Simply email firstname.lastname@example.org and we will send instructions on how to properly return your item for a refund.
If your items were originally sent to you via Priority Mail, you’ll need to use a different box to ship your items back to us. Return shipping charges are the responsibility of the customer and are not refunded.
Where do I send my return?
Please send your package, original invoice, and return form to SunglassDepotCo.com ATTN: Returns, 11343 Newport Street, Thornton, CO 80233. We’ll get to work processing your return right away!
Are there any return shipping fees?
All return shipping costs are the responsibility of the customer. Your refund will not include shipping charges previously paid for or shipping charges incurred upon returning merchandise.
How do I return a broken or defective item?
If you received a broken or defective item, please give us a call at 1-877-963-0244 so we can get it taken care of right away! We’ll work with you to send a replacement at no additional charge.
When will I receive my refund?
We will start processing your return request as soon as we receive your item(s). We will inspect all returns to ensure your item(s) are in their original condition and do not show any signs of use. We’ll send you an email when your return is complete. Please keep in mind that refunds normally take 3-5 business days to appear on your credit card statement.
Money Back Guarantee
We want you to feel empowered in your shades to get out there and experience more. If you are not satisfied with the item(s) you purchase from us (we’ll try not to take it personally), you can make a return or exchange within 60 days of the purchase date for a full refund minus any original shipping charges incurred.
Please note that we only accept items for return or exchange that are in their original condition and do not show any signs of use.
If your item(s) arrived broken or defective, please give us a call at 1-877-963-0244 or email us so we can make it right!
We’re here to help! If you have any questions, please feel free to call our Customer Happiness team at 1-877-963-0244 or email at email@example.com.